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Frequently Asked Questions

While our libraries are closed, we know you have questions. We will update this page as needed. Latest update: 5/19/20

If you are having any problems with your library card, please use the CONTACT US link.

Will AVRL start to deliver books like some of the other library regions? While monitoring the information from Nova Scotia Public Health, we are working to develop a Library Take-Out service.  We will begin to loan materials once we are confident that we can do this in accordance with the directives from the Health Protection Act.

When will the Library Take-Out service begin? We are expecting to have this service ready in the upcoming weeks. In order to safely loan materials we must make sure that we have the proper procedures in place, staff training and PPE, cleaning supplies, and clear guidelines for staff and our customers.

I have holds that are waiting for pickup. What will happen to those? If you have holds that are ready for pick-up, they will be held for you. Library staff will contact you by phone once we begin the Library Take-Out Service.

Can I return my books? Not yet. We have closed our Book Drops until further notice. Please keep your materials for now. Once Library Take-Out begins, we will re-open the book drops. However, we will NOT be accepting book donations until further notice.

Will fines be incurred on the library materials I have at home? No. There will be no fines during our closure period.  All items now have a due date of June 15, 2020.

Can I still get a library card?  Yes, when you fill out our on-line form, we will send your new card information to you by email or phone (if an email is not provided). If you have forgotten your PIN, or your card has recently expired, contact us here.

I usually use the Borrow by Mail Service. Will I still receive materials? Those who are currently registered with Borrow by Mail will be phoned by library staff once we begin the Library Take-Out service, to make arrangements for your book delivery. Please do not return materials to us at this time. There will be no fines incurred.

Will I receive holds or bill notices during the closure? No, these notices have been suspended.

I want to use the electronic resources, but I am having trouble. What should I do? If you need help with OverDrive contact us at Overdrive@valleylibrary.ca . For all other services please complete our Contact Us form.

I have an Inter-library Loan due. Will that have fines? No fines will be incurred on those books either. Please keep them until the library book drops reopen.