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Frequently Asked Questions

Some things have changed due to COVID-19. We will update this page as needed. Latest update: 7/13/20

If you are having any problems with your library card, please use the CONTACT US link.

Why is my library not yet open?   We are currently working with our municipal units to make the necessary physical changes that will allow us to safely reopen soon. 

Will you have a Summer Reading Club this year?  Yes! Summer Reading Club runs June 20-August 20. This page has sign-up and other information.

I have holds that are waiting for pickup. What will happen to those?  You will receive a holds notice as before. You may pick your items up in person, or phone your local library to schedule a Library Take-Out appointment.

Can I return my books? Our book drops are now open. Please return all items in the outdoor bookdrop. However, we will NOT be accepting book donations until further notice.

Will fines be incurred on the library materials I have at home? No. We are now fine-free on all materials. 

I want to use the electronic resources, but I am having trouble. What should I do? If you need help with OverDrive contact us at Overdrive@valleylibrary.ca . For all other services please complete our Contact Us form.

 

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